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C4 Technical Services Rescues a D365 Upgrade Project and Saves $3M: A Case Study of Cost-Efficient ERP Modernization

Technology is essential to modern business operations—but making it work across a large organization isn’t always straightforward. Some organizations struggle with outdated infrastructure. Others face mounting pressure to meet security and compliance demands. And for many, it’s both. 

For our client—a multi-location healthcare payer—these challenges were holding teams back and putting delivery goals at risk. 

They partnered with C4 Technical Services, where the cloud architecture team applied a tailored DevSecOps approach to improve speed, strengthen compliance, and create real alignment across development, security, and operations. 

Obstacle

The goal for C4’s client was to deliver reliable digital developer platform services—while reducing costs and improving the member experience. But their internal processes weren’t built for it. 

Security often occurred late in the software development lifecycle (SDLC) and was largely manual—a practice most DevSecOps platform creators would agree is a major red flag. In one case, a last-minute security review triggered a full release rollback, costing days of rework and forcing development and operations teams into reactive mode. The impact wasn’t just frustrating—it was expensive. 

Teams were also using different tools and standards, making it difficult to enforce policies or identify ownership when something slipped through. With sensitive member data—like health records, insurance IDs, and personal contact details—moving through fragmented systems, there was too much room for error. 

Solution

C4 Technical Services led a structured DevSecOps transformation, executed in four focused phases: Discover & Assess, Design & Align, Build & Pilot, and Expand & Scale. 

Phase 1: Discover & Assess

We interviewed stakeholders across development, security, and operations to understand current workflows and tooling. A maturity assessment revealed gaps in consistency, accountability, and integration. 

 Deliverables: 

  • DevSecOps Maturity Assessment 
  • Report summarizing assessment findings 
  • Roadmap prioritized by business impact 

Phase 2: Design & Align

We developed a tailored secure development framework—mapping CI/CD architecture, defining reusable security guardrails, and aligning metrics with business goals. 

Deliverables: 

  • Secure CI/CD Architecture Blueprint 
  • Identification of architectural patterns for automation—specifically infrastructure and CI/CD architecture patterns. 
  • KPI and Success Metric Plan 

Phase 3: Build & Pilot

We launched a pilot with one application team, integrating security tools, policy checks, and threat modeling directly into the CI/CD pipeline. We also delivered team training. 

Deliverables: 

  • Integrated Pilot Pipeline 
  • Security Gates & Policy Checks 
  • Developer Training Sessions and Documentation 

Phase 4: Expand & Scale

With the pilot successful, we began scaling DevSecOps across teams by sharing the platform’s benefits and the testimonies of pilot partner groups. We identified the right standardized tooling for this client, launched a Community of Practice (CoP) to grow adoption, and created space for best-practice sharing. 

Deliverables: 

  • Enterprise Rollout Plan 
  • Shared Toolchain & CoP Model 
  • Updated Scorecard & Performance Metrics 

Outcome

Our strategic DevSecOps implementation delivered meaningful improvements across speed, stability, and collaboration. The client is now seeing the benefits of shipping features faster and avoiding delays from manual reviews or post-release compliance issues. 

Developers took more ownership of secure code, while operations and security teams gained earlier visibility into what was being built. These changes led to more predictable releases, reduced hotfixes, and stronger alignment across teams—helping the organization deliver secure, member-facing features with less risk and greater efficiency. 

Impact

With secure pipelines in place, teams moved from planning to production faster, avoiding the delays that once slowed delivery. 

Security issues were addressed earlier, reducing the cost and disruption of post-release fixes for teams adopting the DevSecOps platform. Fewer emergency patches meant fewer surprises—and more reliable software. 

Compliance risk also dropped. The engagement fostered a stronger culture of ownership. Developers began building security into their code from the start, while operations gained better visibility and control across releases. 

Most importantly, the groundwork was set for scale. With the secure frameworks and reusable practices established by C4 Technical Services, future teams can move faster—without starting from scratch. 

Transform your delivery pipeline with DevSecOps expertise from C4 Technical Services.

We bring the frameworks, training, and hands-on expertise to help you embed security into your software development lifecycle from day one. Contact us today! Let’s build a pipeline that’s faster, safer, and built to scale. 

Take Charge of Your Cloud Costs Today! 

From improved financial visibility and transparency to maximized ROI, experience the difference FinOps can bring to your cloud investments. Partner with C4 Technical Services and experience expertise that delivers real, measurable results.

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